Terms & conditions

1. Your booking

These terms cover direct holiday-home bookings with Douglas Ferris, trading as StayDingle, Dingle, Co. Kerry, Ireland. Read them together with the home description and the price, payment, cancellation and house-specific conditions provided before you book. Keep your confirmation for reference.

A website enquiry or availability search is not a confirmed reservation. Your confirmation identifies the home, stay dates, guest numbers and agreed booking conditions. If anything differs from what you requested, contact us promptly.

For a booking made through Airbnb or another platform, the conditions accepted through that platform also apply. Updated website terms do not retrospectively change an existing reservation or remove a refund or rebooking promise already agreed with you.

2. Prices and payments

Direct-booking availability and prices are provided through Lodgify, with payments handled through Stripe. Check the final total, included services, any additional charges, deposit or pre-authorisation, payment schedule and cancellation conditions before confirming.

Payments are taken according to the schedule agreed for your reservation. Contact us before a due date if you expect a payment difficulty. An enquiry is not a request to send card details by email.

3. Cancellations and changes

For new direct bookings, the cancellation policy shown in Lodgify before you confirm your reservation applies. Our current standard policy is:

• 28 days or more before arrival: 50% of paid prepayments is refundable.
• 14 days or more, but less than 28 days before arrival: 25% of paid prepayments is refundable.
• Less than 14 days before arrival: no refund under this cancellation policy.

These percentages apply to payments already made towards the reservation, not to the total booking price. The deadlines and conditions displayed during booking and recorded in your confirmation apply to your reservation.

New bookings do not include an automatic refund because cancelled dates are rebooked or an automatic refund or date exchange because of travel restrictions. Any exception must be agreed in writing, without affecting your rights under applicable law.

Existing reservations retain the cancellation terms and any refund or rebooking promises agreed when they were booked. For bookings made through Airbnb or another platform, use the cancellation conditions accepted through that platform.

Send cancellation or change requests to info@staydingle.ie, quoting your booking reference. For platform bookings, also use the platform’s cancellation process. A requested date change depends on availability and agreement to any price difference; it is confirmed when we acknowledge it in writing.

If we cannot provide the accommodation as agreed, we will contact you promptly to explain the situation and the available remedy, including any refund due. Nothing here removes a right or remedy you have under applicable consumer law.

4. Arrival, departure and guests

Follow the arrival and access instructions supplied for your home. Check-out is normally by 11:00 am, unless your confirmation states otherwise or we agree a different time in writing. Please discuss early arrival or late departure in advance.

Do not exceed the confirmed occupancy or the home’s maximum capacity. Tell us about changes to your group before arrival. The lead guest should share the booking conditions and house information with the rest of the party.

StayDingle does not accept party-group bookings. Please respect neighbouring homes and avoid disruptive noise. Contact us before booking if you are unsure whether your intended stay is suitable.

5. Looking after the home

Take reasonable care of the home and its contents, follow the safety and departure instructions, and leave it reasonably clean and tidy. Report damage, breakages, missing items or a maintenance issue as soon as you notice them so we can respond.

Smoking is not permitted indoors. Follow any home-specific guidance for outdoor smoking and dispose of cigarette ends safely. Pets are not permitted under the standard house rules; contact us in advance about assistance-animal or other accessibility requirements, which will be considered under applicable law.

Use heating, electricity and water responsibly. Any separately chargeable utility allowance or usage charge must be clearly disclosed and agreed as part of your booking; this page does not introduce an unspecified additional charge.

6. Security deposits and damage

The amount, method and release arrangements for any security deposit or card pre-authorisation are those disclosed for your reservation. A pre-authorisation is a temporary card hold, rather than necessarily a payment collected by us.

Any proposed deduction must relate to an applicable agreed charge or a reasonable, evidenced loss for which you are responsible. We will explain the reason and amount so you can raise any concern. Ordinary wear and tear is not damage. A complaint by itself does not automatically justify forfeiting the entire deposit.

Once a hold is released or a refund is issued, the time it takes to appear on your account can depend on your payment provider.

7. Maintenance and access

We respect your privacy during your stay. Where access is reasonably needed for maintenance, repairs or a reported issue, we will seek to arrange it with you and give reasonable notice. Urgent access may be needed for an emergency or an immediate safety concern.

Please tell us promptly if anything is not as described or working as it should. We need a reasonable opportunity to investigate and put matters right.

8. Liability, concerns and your rights

Guests should take reasonable care of their belongings and supervise children appropriately. Responsibility for loss, damage or injury is determined under applicable law and the circumstances. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or restricted, or removes your statutory consumer rights.

For a concern about your stay, contact info@staydingle.ie or use the contact details in your arrival information. Include your booking reference, what happened and the resolution you are seeking. You may also have rights through your booking platform or payment provider.

Irish law applies to direct bookings, without depriving you of mandatory consumer protections that apply to you. These terms do not restrict a legally available right to bring proceedings in a competent court.